Developer terms and conditions


The following terms of service govern your access to, and use of, the CONNECT services and products ("Services"). The Services are provided by Telenor Digital AS, Snarøyveien 30, 1360 Fornebu, Norway ("Telenor Digital" or "we"/"us").

Additional terms may apply to different functionalities of the Services ("Additional Terms") and such Additional Terms are made available in the relevant service. Further below in this document Additional Terms are inserted for your convenience.

By using the Services you agree to these Terms and any Additional Terms and you will be deemed to have entered into a legally binding agreement with Telenor Digital ("Agreement"). Please read these Terms carefully. If you are signing up to these Terms on behalf of an organization, you warrant that you have authority to bind that organization.


  1. The Services. For a description of CONNECT please consult our web page CONNECT ID, CONNECT Payment, and Bundling & Promotion.

  2. Access. To use the Services, you must register and set out up a developer account ("Account"). When you set up an Account, you will receive a security key for accessing the Services and managing your Account.You must supply accurate and correct contact information in your Account, and you must keep this information up-to-date at all times.

    You must not transfer your Account to anyone without our prior written consent, and you must not share your security key with any third party. If you are acquired by any third party, or merge with a third party, you can continue to use our services only within your application(s) ("App" or "Product").

  3. The Platform. The Services are made available through our self-service platform ("Platform").

  4. Using our Services. You must not access our Services using a method or interface other than provided by us, or misuse our Services in any other way. You must not sell, transfer, or sublicense any API, software development kit ("SDK"), or tool provided by us to any third party. You must not circumvent, or attempt to circumvent, any limitation on the features or functionality of the Services intended by us.

    We recommend that you use our SDKs to develop your App utilizing the Services. The SDKs are licensed under the Apache open source license, which license terms are published here: Apache Licence ("Apache License"). You may only use the SDK in compliance with the terms set out in that license. To the extent any of the provisions set out in these Terms concerning the use of our SDKs conflicts with the Apache License, the latter shall prevail.

  5. Our Privacy Notice. In connection with the provision of Services, we may collect and process data. Our Privacy Notice, which is set out here, explains how we treat and protect personal data. By using our Services, you agree that we can use any information that we receive from you in accordance with the Privacy Notice, however limited to what has been agreed in the DPA (as defined in Section 6 below).

    We may also analyze your App, content, and data for any purpose, including for commercial purposes. We may also monitor and collect data related to your use of our SDKs.

  6. Your privacy policy. You must protect your end-users' rights and you must ensure that you obtain end-user consent for all data that is shared with third parties outside your App including the data you share with us. In addition to your end user terms you must provide a publicly available privacy policy towards end-users that describes data that you collect and how you use such data. Your privacy policy should be included in the App Dashboard and in any relevant marketplace that allows you to include this.

    To the extent that you receive data from us, you can only use information received from us to the extent a Data Processing Agreement has been entered into with you and us.

    All end-user data should be handled in accordance with applicable law, including to ensure that the end-user is allowed to exercise its rights as a data subject. Personal data shall be deleted when they are no longer necessary to process (e.g. for users that have terminated their service with you). Personal data shall be deleted if requested by the end-user (unless applicable laws or regulations instruct otherwise). You may keep aggregated data only if no information identifying an individual person can be inferred from it. If you stop using our Services, you must promptly delete all data that you have received from us.

    You must not sell, license, or purchase any data obtained from us or from our Services. You must not transfer any data that you receive from us under the Agreement (including anonymous, aggregate or derived information) to any ad network, data broker or other advertising service. Data obtained from us should not be included in any search engine or directory without our prior written permission.

    To the extent that we receive data from you, you shall act as and be considered a data controller. Any processing of data by us on your behalf shall be done pursuant to the Data Processing Agreement ("DPA") that is set out here. By disclosing data to us or requesting that we process data, you are deemed to have entered into this DPA with Telenor Digital.

  7. The App and content. Your App should be stable and easily navigable. The description and categorization of your App should always be up-to date. Your App must not confuse, defraud, mislead, or spam anyone.

    We can audit your App to ensure that it is safe and does not violate our Terms. Upon our request, you must provide us with proof that your App complies with our Terms.

    You are responsible for all content within your App, including its lawfulness and any intellectual property embedded in it. Telenor Digital has no responsibility for your App or content, but may review or remove any content that, in its sole judgment, violates these Terms or applicable laws.

  8. Security. You must protect all information that you receive from us against unauthorized access and use. If you use any partner services, then you must procure documentation stating that the partner handles the information in an equally protective manner as you are required to do under these Terms.

    You must protect all credentials (API or tokens) according to the policies listed in our client security measures. All communication between your customers/end-users and CONNECT must be protected using TLS/SSL (https).

    If you suspect misuse or theft of your credentials, you shall inform us immediately.

  9. Customer Service. We will provide you with customer service to help resolve any issues relating to your use of the Services.

    You are solely responsible for providing customer services to your customers or end-users for any and all issues related to your products and services, including but not limited to, issues arising from the processing of end-users' sign in, identification, payment or rights information through your App.

  10. Intellectual Property Rights. We reserve all rights, title, and interest, including all intellectual property and other proprietary rights, in and to all the Services, including the Platform and SDKs.

    Using our Services does not give you ownership of any intellectual property rights in our Services. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law.

    Do not remove, obscure, or alter, or attempt to remove, obscure, or alter, any legal notices displayed in or along with our Services.

    All rights, title to, and interest in the App will remain the exclusive property of you and/or your licensor.

    We may create Apps or products that offer features and services similar to your App.

  11. License to logo. In your use of the Services, you must make reference to CONNECT and we grant you a limited, revocable, royalty-free, non-exclusive, non-assignable, and non-sublicensable license to use the CONNECT brand in accordance with the CONNECT Brand Guidelines. This license is for the sole purpose of enabling you to use the Services, subject to these Terms and the CONNECT Brand Guidelines. The CONNECT Brand Guidelines are set out here.

    You must be open and honest about your relationship with Telenor Digital and CONNECT in any communication to the press or end-users.

    We may use your name and logo, as well as state that you are integrated with CONNECT to demonstrate or feature your use of CONNECT. We may issue a press release describing your relationship with us.

  12. Disclaimer. Any use of the Services, including the Platform and SDKs, is at your own risk. The Services, including the Platform and the SDKs, are provided on an "as is" and "as available" basis. There is no warranty, expressed or implied, as to the Services, Platform, or SDKs, including any warranty of merchantability, fitness for a particular purpose or non-infringement. Telenor Digital expressly disclaims any warranty that the Services, Platform, or SDK will be uninterrupted, timely, secure, or error-free.

  13. Limitation of liability. Telenor Digital (including, but not limited to, its affiliates and their officers, directors, employees, agents, shareholders, and contractors) shall not be liable for any damages, whether arising under law, contract, warranty, indemnification, tort, or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Services. In any event, Telenor Digital's total liability shall not exceed the amount paid by you for the Services during the last 12 months prior to the incident that causes the liability.

  14. Indemnification. You shall indemnify and hold harmless Telenor Digital and its affiliates and their officers, directors, employees, agents, shareholders, and contractors harmless from any claim or demand (including but not limited to reasonable attorney fees and costs of investigation) made by a third party due to, or arising out of, or related to your products and services (including your App), your use of the Services, Platform, or SDK, or your violation of the terms of this Agreement or of any laws, regulations, or third party rights.

    Telenor Digital reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You shall cooperate in good faith and provide us with reasonable assistance in asserting available defences.

  15. Other limitations. If your use exceeds 250.000 API calls per day, you may be subject to additional terms. The capacity of our Platform is limited, and we may limit the number of calls to our API if we believe that the number of calls may negatively impact our Services.

    We do not guarantee that our Platform or Services will always be provided free of charge, but you will be entitled to opt out of using the Service should we start charging for the use of it.

  16. Notices. In connection with your use of the Services, we can send you service announcements, administrative messages, and other information. You may opt out of some of these communications.

  17. Term and termination. The term of the Agreement commences when you start using our Services and remains until you, or we, terminate the Services in accordance with the Terms herein.

    We may disable or restrict your App's access to our Platform if we, at our sole discretion, believe that your App violates our Terms or negatively impacts the Platform. We may also require that you delete data or take any other action that we deem appropriate in order for you to continue to use our Services.

    You may stop using our Services and we may stop providing the Services to you at any time. We reserve the right, at any time, to terminate our relationship with you, or immediately suspend your access to the Services if it is deemed by us that you are using the Services contrary to these Terms. We will attempt provide you with notice of improper usage before suspension or termination and may, if appropriate, offer alternative Services.

  18. Changes to the Services. We are constantly improving our Services. We may, at our sole discretion and at any time, add or remove functionality or features in our Services, add or create new limits to our Services, or remove a service altogether.

    We may also stop providing Services to you, or add or create new terms or limits to our Services at any time, at our sole discretion.

  19. Changes to Terms. We may change these Terms at any time without prior notice. Please check them regularly. We will post a notice of any amendments to these Terms on this page. We will post a notice of any amendments to the Additional Terms in the relevant service. Your continued use of the Platform constitutes acceptance of amendments. If there is a conflict between these Terms and the Additional Terms, the Additional Terms will prevail.

  20. Assignment. You may not assign your Account to a third party without Telenor Digital's prior and express consent. Telenor Digital may assign, in whole or in part, its rights and obligations under the Terms to a third party at its own discretion.

  21. Choice of Law and Dispute Resolution. The Agreement and any dispute (contractual or non-contractual) concerning this Agreement, its subject matter, or formation ("Dispute") shall be governed by the laws of Norway. Any Dispute shall be referred to and finally resolved by arbitration under the rules of the Norwegian Chamber of Commerce of International Arbitration, which rules are deemed to be incorporated by reference into this clause.The number of arbitrators shall be three and the seat of the arbitration shall be Oslo, Norway.


These Additional Terms apply to the CONNECT ID functionality of our Services. For a description of CONNECT ID please consult our web pages.

You must not proxy, request, or collect CONNECT ID usernames and passwords. Your secret key and access tokens must be kept private. You can only share your secret key and access tokens with third parties if they enter into a confidentiality agreement with you.

All CONNECT user IDs must be protected and kept under your control. If you need to share them with third parties, make sure that they protect user IDs in accordance with our policies.

Data obtained from an end-user access token must only be shown on the device associated with that token.

You should verify that you have correctly integrated with our authentication service. Run proper tests towards our testing environments, and ensure that your App does not crash or hang during testing.

You must use our buttons ("Sign in with CONNECT") and follow the CONNECT Brand Guidelines. You must provide a "Log Out" option that functions properly and is easy to find.

You should only request from end-users the data and publishing permission that your App needs. If an end-user declines permission, you can prompt them again after they indicate intent to grant you permission.


These Additional Terms apply to the use of the CONNECT Payment functionality of our Services. For a description of CONNECT Payment please consult our web pages.

Markets and payment methods

Through CONNECT Payment you can get paid for your services or products. CONNECT Payment supports different payment methods ("Payment Methods") in each Market. In addition to integrating with us, you need to enter into a commercial contract with parties which can supply these payment methods ("Payment Method Suppliers"). You do not need to integrate to these suppliers in any way, as this is already done by us.

The Payment Methods currently supported are:

Telenor Operator Billing (operator billing for Telenor Group subscribers)
Non-Telenor Operator Billing (operator billing for non-Telenor Group subscribers)
Mobile wallets
M-wallets or E-wallets
Credit cards
Value codes or Cash-over-counter
Debit cards

All supported Payment Methods for each country ("Markets") are set out here.


For each successful payment or refund transaction, you might be charged a fee by the Payment Method Supplier. These fees are agreed upon between you and the Payment Method Supplier. Telenor Digital is no party in the agreement between you and the Payment Method Supplier.

Clearing reports by Telenor Digital

Telenor Digital will provide you with clearing reports which give you an overview of all transactions per Payment Method.


Telenor Digital will not provide settlement services of any payments towards you. CONNECT Payment will initiate payment transactions on behalf of you towards the Payment Method Suppliers. The suppliers will settle the applicable funds towards you.

An overview of settlement procedures for supported payment methods per market can be found here.


You are not allowed to collect or store end-users' payment details in any way, such as e.g. credit card information, mobile account numbers or access codes.


To enable CONNECT Payment, you must provide us with certain information about your organization. We reserve the right to verify this information from time to time (and we may work with third parties to do so). Telenor Digital shall, at its sole discretion, approve your payment service account and authorize the right to use the CONNECT Payment functionality of the Services.

Refunds, returns and customer disputes

You are responsible for managing refunds, returns, and liable for customer disputes. With some Payment Methods, you can use refund transactions to refunds toward the user.

Excessive chargebacks may result in additional controls and restrictions on your use of the Services.

Recurring transactions

Our Services can set up and manage recurring and subscription billing charges for your products and services. You are solely responsible for obtaining customers' consent to be billed on a recurring basis in compliance with applicable legal requirements and rules as defined by the applicable card networks.


You are solely responsible for determining what, if any, taxes apply to the sale of your products and services, and/or the payments you receive in connection with your use of CONNECT. You shall assess, collect, report, or remit the correct tax to the proper tax authority. We reserve the right to report relevant information to local authorities to the extent that we are required to do so by applicable law.

Reconciliations and Errors

Your transaction history will be available to you when you login to your CONNECT Account. Except as otherwise required by law, you are solely responsible for reconciling your transaction history with your actual received funds. You agree to notify us of any discrepancies arising from such reconciliation and verification without undue delay and no later than 6 months after the date of the transaction. We will investigate any reported discrepancies and attempt to rectify any errors that you or we discover.


These Additional Terms apply to the CONNECT Rights functionality of our Services.



These Additional Terms apply to the CONNECT Analytics functionality of our Services. For a description of the CONNECT Analytics functionality please consult our web pages.

The Services comes with a data warehouse platform for analytics. We will perform analysis on data from the end-users' use of the App with the aim of understanding the end-users' behavior and needs. The results of the analysis can be shared as set out in, and subject to the terms of, our Privacy notice.

You must ensure that you have the necessary rights in place for us to perform the end-user data analysis described above. You should include in your end-user terms any provision that is considered necessary for collecting an informed consent for the above analysis of the end-user data by us.

The processing of data by us shall be done pursuant to the Data Processing Agreement ("DPA") that is set out here. By disclosing end-user data to us, or requesting that we process or analyze data, you are deemed to have entered into the DPA with Telenor Digital.

The data resulting from end-users' use of the App and our analysis related thereto shall be regarded as the exclusive property of Telenor Digital, unless otherwise agreed.